1. Personal Information Collected
In the process of using the service, IP address, cookies, service usage history and device information may be generated and collected. Personal information collected from users at the time of visiting 24hr English is as follows:
When you visit our Website, our server logs your IP address (unique network address), the time and duration of your visit, and the time and duration of your visit to the specific website pages you view. IP address, cookies, service usage history and device information may be generated and collected. If you arrive at our website by clicking a search engine result (paid or unpaid), a link from another website, or a link in an email, we may capture information that tracks your visit from that link. We may also capture information about your computer system, such as your browser type and operating system.
We may place a cookie on your hard drive during the web visit. A cookie is a unique identifier that we use to help us identify the number of unique visitors to our website, as well as repeat visitors, and the source of the visits. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our website and allow us to identify which webpages are being used.
You can choose to accept or decline cookies. If you do not wish cookies to be placed on your computer, they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note that declining or permanently disabling cookies in your browser may hinder your experience and use of 24hr English and prevent you from taking full advantage of the online course or the website, as well as hinder your internet experience with other websites and interactive services.
The following personal information is collected from users who voluntarily choose to purchase a subscription membership by making a payment and opening an account:
Required – email address, user name + password, first and last name, country and postal code.
Personal information collected from member users during service use is as follows:
Personal information, course completion data, and preferences may be collected from users by 24hr English during individual service use, including communications and interactions with the online course, and during payment processes.
In the processing of payments to 24hr English, the following payment information may be collected by third party processors:
First & last name, complete address, phone number, and payment information.
- Alipay Payment: Alipay bank account ID, etc.
- Credit Card Payment: Credit card company name, credit card number, etc.
Personal Information Received From Users In European Union Countries
At this time, 24hrEnglish does not intentionally target or market to customers in European Union countries. Any member or membership arising from a user who makes a payment in a European country is unintentional. Regardless, if this situation should occur, any processing of personal information from individuals in European countries would be:
- does not include, on a large scale, processing of special categories of data like racial or ethnic origin, political opinions, religious or philosophical beliefs or processing of personal data relating to criminal convictions and offences, and
- is unlikely to result in a risk to the rights and freedoms of natural persons, taking into account the nature, context, scope and purposes of the processing.
We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, or other sensitive information.
Children’s Online Privacy Protection
Links To Other Websites
2. Use of Personal Information Collected
24hr English uses personal information only for membership management, service development, provision and improvement, maintaining a safe internet-use environment for our users, and the following purposes:
Personal information is used for identity verification, purchase and payment, and delivery of services when a user is provided with access to the online course or other paid premium services.
Personal information is used for maintaining a history of services and for frequency analysis and statistics on service use, and other service analysis and statistics.
Personal information is used to build and maintain a safe service environment, so that users can use 24hr English safely in the context of security, privacy, and minimal risk.
Personal information is used for marketing and promotional purposes such as providing event information, participation opportunities, and advertisement information.
24hr English may use your personal information to process your service requests, deliver products and services, process payments, communicate with you about orders and preferences, provide access to secure areas of the Website or the online course, notify you about updates to the online course, recommend products or services that might be of interest to you, personalize your visit to our website, and to review, develop and continually improve the services we provide online. We may also use this information to prevent or detect fraud or abuses of our Website and to enable third parties to carry out technical, logistical or other functions on our behalf.
3. Location, Retention, Period of Use and Disposal of Personal Information
24hr English holds your personal information on servers located in the U.S. If you choose to provide us with your information, you consent to the transfer and storage of that information on our servers located in the United States. The information we collect is subject to U.S. state and federal law. If you are accessing 24hr English from other jurisdictions, please be advised that you are transferring your personal information to us in the United States. The server host’s role is limited to providing a hosting and storage service to 24hr English and to provide the necessary level of protection for the data stored. If you do not want your personal information to be transferred to a server located in the U.S., you should not provide 24hr English with your personal information or use the Website.
4. Disclosure of Personal Information to Third Parties
5. User Control of Personal Information
Right to Access Your Personal Information
You have the right to access your personal data. In most cases, you can control and access your personal account information at any time yourself. 24hr English does not see, have access to, or store your payment information. Your payment data is authenticated and stored through the third party payment gateway you choose to make your payment. If you need assistance and believe that any personal information we have about you is incorrect, or is, has been, or might be used inappropriately, please contact your payment gateway directly or us, and we will take steps to correct or delete the information, or restrict its use, as appropriate.
Opting Out of Communications
6. Personal Information Security Guidance
We use reasonable measures to safeguard the security and integrity of your personal information through procedures and technology designed for that purpose. You should always safeguard your own personal information by protecting any passwords, usernames or other identifying information used to access your account with us and by safely disposing of any personal information that is no longer needed.
Individuals are informed that their personal information is:
- retained for no longer than necessary to fulfill the stated purposes, or for a period specifically required by law or regulation, and
- disposed of in a manner reasonably intended to prevent loss, theft, misuse, or unauthorized access.
7. Inquiries or Complaints
LEARN MARKET LLC dba 24hr English
ATTN: Compliance Management
800 Wilcrest, Suite #258
Houston, TX 77042